Place your order
Your delivery courier is shown at checkout. Express delivery appears where available.
THE LITTLE DETAILS, TAKEN CARE OF
Shipping,
made simple.
From our family to yours. Free tracked shipping, clear delivery times and a friendly team whenever you need us.
Free worldwide shippingEvery order. No minimum spend.
Tracked deliveryFollow your parcel’s journey.
Free & easy exchangesYour first eligible exchange is free.
90-day returnsOn eligible, unused items.
WHEREVER YOU CALL HOME
Your delivery,
at a glance.
We ship from Australia, the UK and the US.
Your destination determines your dispatch warehouse.
Choose your destination to see the details.
SHIPS FROMAustraliaPartner warehouse
ESTIMATED DELIVERY3–5 daysBusiness days
STANDARD SHIPPINGAlways freeTracking included
Please allow 24–48 hours for dispatch. Delivery times are estimates, not guaranteed arrival dates.
See all destinations & delivery estimates
| Delivering to | Ships from | Estimated delivery |
|---|---|---|
| United States & Canada | United States | 3–5 business days |
| United Kingdom & Europe | United Kingdom | 3–5 business days |
| Australia & New Zealand | Australia | 3–5 business days |
| UAE & Asia | Australia | 5–7 business days |
| South America | Australia | 10–20 business days |
| All other countries | Australia | Up to 20 business days |
All other international orders ship from Australia.
US and Canadian orders ship from our US warehouse; UK and European orders from our UK warehouse.
FROM CHECKOUT TO YOUR DOOR
A few simple steps.
We’ll take it from here.
We get it ready
Dispatch within 24–48 hours. We don’t process or ship orders on Sundays or public holidays.
Follow its journey
Tracking is included with every order, so you can check where your parcel is along the way.
Track your order ↗Orders placed after 2 pm ship the next business day, in line with our processing schedule.
A LITTLE EXTRA PEACE OF MIND
Not quite right?
We’re here for you.
Need a different size or changed your mind? Here are the essentials, without another page to search through.
Read the full returns & refund policy90 days from deliveryContact us within 90 days to request an eligible return.
Your first return or exchange is freeWe’ll send return instructions and a shipping label after approval.
Unused, with tags intactItems must be re-sellable and not worn, tried on or used. Luna must also be unopened and sealed.
Additional exchanges incur return postage. Faulty items are handled separately—contact us so we can help.
CARE DOESN’T STOP AT CHECKOUT
Delivery questions.
Clear answers.
Something doesn’t look right?
Our team is here to help.
We’ll get back to you within 24 hours.
Is shipping really free?
Yes. Standard shipping is free worldwide, with tracking and no minimum spend. Express delivery is offered from select locations; available options are shown at checkout.
What if my order hasn’t arrived?
Contact us with your order number and we’ll investigate with our logistics partner. Under our missing-parcel policy, an order must be undelivered for 30 days before a refund can be issued, and tracking must not show it as delivered.
Read the full refund policyTracking says delivered, but I can’t find it.
Please contact our team. Under our current policy, we cannot refund an order marked delivered unless it was stolen. For parcel theft, file a police report and send us a copy—you may redact personal details. We’ll then arrange a full refund or replacement.
What if something arrives damaged?
Contact us within 90 days of delivery. For a faulty item, we offer a free replacement or full refund. Send a photo of the issue to get started. If a return is needed for a refund, we’ll provide a prepaid label.
See return details and Luna’s separate conditions