Eligible for a return
- Request made within 90 days of delivery.
- Product is unused and in re-sellable condition.
- All original tags are intact.
- Luna: unopened, unused and in its original sealed packaging.
A LITTLE EXTRA PEACE OF MIND
Returns, with
you in mind.
A different size, a change of mind, or something not quite right. We’ll help you find the next step.
90 days to request a returnFrom the day your order arrives.
First return or exchange freeFor eligible items, after approval.
A real team, here to helpA response within 24 hours.
Support for faulty itemsFree replacement or full refund.*
*Luna has separate hygiene and faulty-item arrangements, explained below.
THE IMPORTANT PART, UP FRONT
A clear policy.
No guesswork.
Our 90-day return window gives you time.
These conditions help keep every product safe and hygienic.
A note on hygiene
For change-of-mind or size returns, we can’t accept items that have been worn, tried on or used.
Opened or used Luna pumps can’t be returned or exchanged for change of mind. Contact us about the store-credit goodwill option.
Read Luna’s full conditions ↓Faulty or damaged? We’re here to put it right.
The change-of-mind hygiene conditions above are separate from our faulty-item support. See how we can help ↓
WE’LL WALK YOU THROUGH IT
Start here.
We’ll handle the details.
Send us a note
Email support@mammabump.com with your order number and why you’d like a return or exchange.
We’ll guide you
We’ll reply within 24 hours. Once approved, follow the return instructions in our email. Your first return or exchange is free.
We’ll take care of it
Approved exchanges ship straight away. For refunds, we inspect the returned item and email you the outcome.
RETURNS & REFUND POLICY
The details,
made easy.
Everything you need to know about exchanges, refunds and personal-use products.
Ask our team ↗Can I exchange my item?
Yes. We offer a free first exchange for a faulty item or a change of colour or size. Change-of-mind items must meet the unused-item conditions above.
Once approved, we’ll ship your replacement straight away and email a label to return the original. Additional exchanges require you to cover return postage.
Is return shipping free?
Your first return is free. If you need to exchange more than once, you cover postage on additional returns. Please contact us first and follow the shipping instructions in your return-approval email.
How and when will I receive my refund?
Once your returned item is received and inspected, we’ll email you to confirm whether the refund is approved. Approved refunds are processed within 5–7 business days.
Refunds are available to the original payment method or as store credit, where applicable.
My item is faulty or damaged. What happens next?
Contact us within 90 days of delivery for a free replacement or a full refund. For a replacement, send a photo showing the issue and we’ll ship a new item within 24 hours.
For a refund, the item needs to be returned. We’ll email a prepaid label so you don’t pay postage. Luna’s separate arrangements are below.
What are the conditions for the Luna Breast Pump?
For a change of mind: Luna must be unopened, unused and in its original sealed packaging. Because it’s an intimate product that comes into contact with bodily fluids, an opened or used pump cannot be accepted for a change-of-mind return or exchange.
If you’ve changed your mind after opening it, contact us. Our current policy offers store credit as a goodwill gesture where a return isn’t possible.
If your Luna is faulty: send a photo or short video of the issue. We’ll ship a free replacement without requiring you to send the original pump back.
Unsure before ordering? Our team can help you decide whether Luna is right for you.
Can I cancel an order?
You can cancel within 12 hours of purchase for a full refund to the original payment method. We cannot cancel orders after this 12-hour window. Email our team as soon as possible with your order number.
WHEN DELIVERY DOESN’T GO TO PLAN
Still waiting?
Let’s look into it.
Send us your order number so we can help investigate.
See shipping & delivery informationMy order hasn’t arrived.
If an order does not arrive, we’ll investigate with our logistics supplier and issue a refund under our missing-parcel policy. The order must be undelivered for 30 days before a refund can be issued, and tracking must not show it as delivered.
My order is marked delivered, but I haven’t received it.
Under our current policy, we cannot refund an order with confirmed delivered tracking unless it was stolen. For parcel theft, file a police report, then contact our team with a copy. Personal details can be blacked out. We’ll issue a full refund or ship a replacement.
A question we haven’t answered?
We’re here to make the next step a little easier.
Contact our team ↗