Can I cancel my order?

You can cancel your order up to 12 hours from the time of purchase. We will fully refund your order to the initial payment method. Please note we cannot cancel orders after this 12-hour window.

 

How long do I have to return an order?

 

Change of Mind

We offer a 30-day return window! 

If you're not thrilled with your purchase, you can return it within 30 days of receiving it.

Here's what we ask:

1. The original packaging remains unopened and intact, and the product is unused.
2. Return the full package, including any complimentary gifts received.
3. Kindly cover the shipping fees for returning the product.
4. Provide a copy of the receipt or proof of purchase to facilitate the return process.

 

How do I make a return?

Please get in touch with our customer service at support@mammabump.com. Provide your order number and the reason for the return (change of mind, size exchange, a faulty item, etc). Our customer service will get back to you within 24 hours.

 

What items are returnable?

Items delivered within the last 30 days may be returned. Products must be unused and in re-sellable condition with all tags intact.

 

The item I received is damaged

If the product is defective, reach out to us within 30 days of the delivered date for. You can get a free replacement or a full refund. If you choose to receive a free replacement, send us a picture showing the issue, and we will send you a replacement within 24 hours. If you choose to get receive a full refund instead of a free replacement, you will have to return the product. We will send you a shipping label by email, so you don't have to pay for shipping.

 

Can items be exchanged?

We offer free exchange if an item is faulty or if you have changed your mind about the color or size. Once the exchange request is approved, we will ship the replacement item straight away and email you a shipping label for the return of your originally received item (for the first return or exchange only)..

 

What are the refund options?

The following refund options are supported:

Refund to the original payment method

Refund to store credit (if applicable)

 

How do I ship back the items?

For instructions on shipping the returned products, refer to the email received after placing the return request.

 

Do you offer free returns?

Your first return is FREE. If you need to exchange multiple times, you will have to pay for the postage. We absorb the shipping cost to provide our customers the ease and satisfaction of free shipping with no minimum spend.

 

Sale items (if applicable) 
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at hello@mammabump.com.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return. 

 

How soon will I get my refund?

Once your returned item is received and inspected, we will notify you via email. We will also inform you about the approval or rejection of your refund request. We will process the refund request within 5 - 7 working days.

 

Missing items or order never arrived

If your item does not arrive for whatever reason, we will happily issue a refund and open an internal investigation on our logistics supplier. Items must be outstanding for 30 days before we can give a refund; tracking must not show the order as delivered.

 

Order tracking saying "delivered" but not received

Due to the nature of fraudulent claims, we are unable to refund an order with a confirmed delivered status in tracking unless you are the victim of parcel theft. We strongly recommend filing a police report for the stolen parcel in cases such as this. Once completed, contact our customer service team with a copy of the report (personal details can be blacked out), and we will issue a full refund or ship a replacement.

 

Return address

MammaBump PTY LTD

PO BOX 544

Shop 3/5a Raglan St, Manly NSW 2095, Australia

(888) 894-2951

My question is not addressed...

If you have queries regarding a return or a refund, reach out to us at support@mammabump.com