Your questions,
answered with care.

Yes. Standard shipping is free worldwide, with tracking and no minimum spend. If express delivery is available for your location, you’ll see the option and its price at checkout.

Please allow 24–48 hours for dispatch, followed by the estimated delivery time below. We don’t process or ship orders on Sundays or public holidays.

These are estimates, rather than guaranteed arrival dates. See our shipping policy for delivery details.

We work with partner warehouses in Australia, the UK and the US, and dispatch locally wherever possible. Your dispatch location depends on your destination. See the warehouse information in our shipping policy for your region.

We’ll email your tracking number when your order is dispatched. Follow the link in that email, or visit our order tracking page. If you can’t find your dispatch email, contact support@mammabump.com with your order number.

You can request cancellation within 12 hours of purchase for a full refund to your original payment method. Email support@mammabump.com straight away with your order number. Orders cannot be cancelled after this window.

Check your latest tracking update, then email support@mammabump.com with your order number so we can investigate.

Under our current returns policy, an order must remain undelivered for 30 days before a non-delivery refund can be issued, and tracking must not show it as delivered.

Check the delivery details, safe places around your address and with anyone who may have accepted it. If it’s still missing, contact support@mammabump.com with your order number.

For a parcel-theft claim, our current returns policy asks for a copy of a police report before a refund or replacement. You can redact personal details from the report.

You have 90 days from delivery to request a return on an eligible item. For change-of-mind returns, products must be unused and in resellable condition, with tags intact. Items that have been worn, tried on or used aren’t eligible for hygiene reasons. Luna pumps have additional sealed-packaging requirements. See our returns policy.

1. Email support@mammabump.com with your order number.
2. Tell us whether you’d like a return or exchange, and why.
3. Wait for our team’s instructions and any applicable return label before sending your item back.

Our team aims to reply within 24 hours. We’ll confirm eligibility and the next steps with you.

Yes. We cover postage for your first eligible return or exchange. If you need additional returns or exchanges on the same order, you cover the extra postage. Contact our team first so we can arrange the correct label.

Yes, eligible items can be exchanged for a different size or colour. Your first exchange is free. Email support@mammabump.com with your order number and the size or colour you’d prefer. Our team will confirm approval and send your return instructions.

We’re here to help. Email support@mammabump.com with your order number and a clear photo or short video of the issue.

For a faulty item reported within 90 days of delivery, our policy offers a free replacement or full refund. If a return is needed for a refund, we’ll provide a prepaid label. Faulty items are handled separately from change-of-mind returns.

We’ll email you after your returned item has been received and inspected. Approved refunds are processed within 5–7 business days. Refunds go to the original payment method, or store credit where applicable. If you’re still waiting, contact our team with your order number.

Yes, within the 90-day return window, provided it is unopened, unused and in its original sealed packaging.

Once opened or used, the Luna cannot be returned or exchanged for change of mind because it is a personal-use hygiene product. This restriction does not apply to a faulty-pump claim. See the Luna section of our returns policy.

For a change-of-mind request, contact support@mammabump.com. Our published policy offers store credit as a goodwill gesture where a return isn’t possible. If you think your pump is faulty, tell us about the problem so we can help under the applicable fault or warranty process.

Email support@mammabump.com with your order number, a description of what’s happening and, if possible, a short video. Our team can help assess the issue and guide you through the next steps. Please contact us before sending your pump back.

Start with our size guides and follow the breast pump measuring guidance before choosing your size. If you’re unsure, email support@mammabump.com and our team can help you find the relevant fit information.

Browse our Luna pump parts collection. Check the part’s compatibility with your pump before ordering. If you’re not sure which one you need, send our team a photo of your pump and the part you’re replacing.

Our warranty covers faults and manufacturing defects that develop under normal use. It doesn’t cover general wear and tear, accidental damage or misuse. If something doesn’t seem right, email support@mammabump.com and we’ll help you with your claim.

Yes. The Luna has a 2-year warranty. If it develops a covered fault within the warranty period, we’ll arrange a free replacement through our support team. Have your order number ready when you contact us.

Send your order number, a short description of the issue and any helpful photos or video to support@mammabump.com. Our team will assess your request and explain the next steps, including whether the item needs to be returned.

Visit our size guide hub and choose your product. You’ll find guidance for the Postpartum Belly Band, Luna breast pump and other products in the range. If you’re between sizes, contact us before ordering.

Email support@mammabump.com. For an existing order, include your order number so we can help more quickly. For a product question, tell us which item you’re considering and what you’d like to know.